SoCalGas Insiders is an exclusive online community comprised of our valued customers who are willing to share their opinions to help improve our current products and shape our future offerings. We are excited to hear what you have to say! SoCalGas Insiders is managed by Alter Agents and built by Toluna.
At this time, the SoCalGas Insiders community is by invitation only. If you are a member, and need support, please email firstname.lastname@example.org
No. Participation is free. In fact, you may earn rewards for your participation.
If you forgot your password, go to the Log In page on this website; click on the ‘Forgot password?" link and enter your email address to request a new password.
For each study, you will receive an invitation by email to participate. The community research will be conducted on the Web. All you need to do is click on the link, or copy and paste the Website address into your browser window. Then, simply follow the instructions on the screen to complete the survey. The survey link will also appear on the community website under the "My Surveys" page.
Not necessarily. We will do our best to identify studies that look like a match based on your profile, but SoCalGas may include criteria which is not part of our membership information. In these cases, the only way to know if you qualify will be to ask you up front in the survey. In cases when your household does not fit the criteria, we will try and notify you quickly and release you from completing any more of that survey. In the event you do not qualify, you will still earn an entry into our monthly sweepstakes.
On average, you will be sent a survey invitation once or twice per month. There will also be new QuickPolls posted to the site every two weeks, as well as occasional new discussion forums for you to participate in.
You are welcome to take part in as many surveys and discussion forums as you like.
On average, our surveys are approximately 5-10 minutes; however, some can be as short as 5 minutes and others can be 15 minutes. All surveys and activities are completely voluntary and we let you know the approximate length of the survey in the invitation so you can plan accordingly. As well, surveys can be stopped and restarted later from where you left off if you are in a hurry.
As a member of the SoCalGas Insiders community, you may receive different types of compensation depending on the type of research you participate in. For most surveys and activities, you will receive an entry into a sweepstakes or contest. Our invitation for each survey or other activity will state the compensation.
SoCalGas, Alter Agents, and Toluna take the security of your personal data very seriously. This community abides by the UK Market Research Society Code of Conduct and the UK Data Protection Act 1998.
We collect some personal data about each member for a number of reasons:
- It enables us to contact you about research (i.e. surveys, discussion forums and/ or poll questions) you can take part in and to also let you know if you've won a prize for your participation.
- It enables us to contact you with surveys that are specifically relevant to you and your lifestyle.
- It helps us to analyze the survey data by different categories such as gender, age or household size.
Don't worry – it will not be possible for any individual respondent to be identified from the results. Your information will only be used for research purposes.