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Welcome to SoCalGas Insiders

SoCalGas Insiders is an exclusive online community comprised of SoCalGas customers who are willing to share their opinions to enhance SoCalGas customer services, improve energy efficiency products and programs and help educate the community. By providing valuable feedback, SoCalGas Insiders help shape the future of SoCalGas!

By joining SoCalGas Insiders you will participate in surveys and discussions and have the unique opportunity to influence the evolution of products and services while earning rewards.

About Us

SoCalGas Insiders community seeks to understand SoCalGas customers and provide a place for members to interact, share ideas, and give opinions on products and services. We are excited to hear what you have to say!

SoCalGas Insiders is brought to you by SoCalGas, the primary provider of natural gas to the region of Southern California.

To learn more, visit our corporate website at https://www.socalgas.com/

The SoCalGas Insiders community is managed by Alter Agents, an independent research company, and built by Toluna, a technology-based research company, on behalf of SoCalGas.

Members provide their feedback and opinions through the community and SoCalGas gains insights to enhance customer service and energy efficiency products and programs.

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This year we will be offering two reward types - monthly sweepstakes and points. You will earn both* each time you participate in the following activities:

  • Taking a survey – one sweepstakes and 100 points
  • Voting in a quick poll – one sweepstakes entry and 10 points
  • Posting a comment on a discussion board – one sweepstakes entry and 10 points per comment, up to 50 points per discussion thread

*The number of points you earn will may vary from time to time, but you will always earn at least the amount mentioned above. 

Once you join, you will have access to the community website. You can login whenever you like and monitor your points balance account. If you reach 1000 points or more by the end of the year, you may redeem them during our redemption period (December 2022 - January 2023) for one of our great e-gift card options like Amazon, Starbucks, iTunes, and Reward Link that you instantly receive.

SoCalGas Latest Updates

SoCalGas understands this is a challenging time, and we remain committed to helping our customers.

Your Natural Gas Service

  • We are committed to providing safe and reliable natural gas service to our customers.
  • We are making temporary changes to some of our customer service operations, consistent with guidance from public health officials.
  • During service visits, SoCalGas technicians may ask homeowners to move to another room to maintain a 6-foot distance, per CDC guidelines.

The COVID-19 Relief Payment Plan

To help customers manage and pay bills, the CPUC has mandated that all residential and small business customers with arrears older than 60 days be automatically enrolled in a new payment plan known as the COVID-19 Relief Payment Plan.

SoCalGas started automatically enrolling eligible residential and small business customers in this new COVID-19 Relief Payment Plan on September 30, 2021. If enrolled, customers will receive a confirmation letter in the mail with payment plan details.

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